Returns & Refunds

You may return any item within 30 days of delivery (or pickup) for a full refund to your original payment method. Items must be unworn, unwashed, and in their original condition with tags attached.

Email hello@sumoras.com or message us on WhatsApp at +1 416 464 3347 with your order number and the item you’d like to return. We’ll confirm the return and give you the return address and instructions.

Return shipping is paid by the customer. You can also return items free of charge in person at our Toronto location (1501-77 Davisville Avenue, Toronto, ON, Canada M4S 1G4) — just contact us first to arrange a time.

Once we receive and inspect your return, we’ll issue your refund to the original payment method within 5–10 business days. Cash & pickup orders are refunded in cash at the store or by e-transfer.

Need a different size? Contact us and we’ll hold the size you need (subject to availability) while your return is on its way.

If your item arrives damaged or defective, or we sent the wrong item, contact us within 7 days of delivery and we will make it right at no cost to you — including covering return shipping. Nothing in this policy limits your rights under Ontario consumer protection law.

For hygiene reasons we cannot accept items that have been worn, washed, altered, or returned without tags, except where the item is defective.

Questions? See our Shipping Policy or FAQ.